Owner Matt 90 Posted March 8, 2019 Owner Share Posted March 8, 2019 Common Problems and Solutions 1. My Launcher updates then closes & nothing happens. Reveal hidden contents Solution: This is most likely tied to an Antivirus software or otherwise similar app running on your PC. If you have an Antivirus running, temporarily disable it & try again. If it works now, this is your problem. If you would like your Antivirus to remain active, simply add an "exception" into the settings for Ely. For one-on-one help, please contact an Owner or Administrator for assistance. 2. Zarpor Hub failed to update Reveal hidden contents Solution: Run command prompt as administrator, paste in (without quotes): "setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true" and press enter & try again. 3. If Mac says "cant be opened because it is from an unidentified developer." Reveal hidden contents First & foremost, make sure you download & install this Java: Click here Solution: Follow the steps below: Go to the Apple icon (top left) -> System Preferences -> then click "Security & Privacy" Look towards the bottom of that window & you will see the following: Click the "Open Anyway" option & you'll be presented with this new notification: Click "Open" & you're all set! 4. I'm on Mac & my client loads to 100% then crashes Reveal hidden contents Solution: You most likely clicked "Auto-setup" on your first launch. To resolve this issue open your Home folder, then un-hide hidden folders by typing Shift + Command + . (that's a period/dot). You should now see a folder named ".Ely" - now just delete that folder. Now reboot your client & you should see the option again to "Auto-setup" or "Leave alone" - click LEAVE ALONE. You're all set! If nothing here resolves your issue, please contact support via the home page or join our Discord here and contact a Staff Member. Link to comment Share on other sites More sharing options...
